Reviews
Turn every finished job into a review.
When an install is marked done, the customer gets a thank-you and a simple “how did we do?” link. You reply to reviews from one screen, and show them off on your website.
Aroha Te Ruki
Google · 2 hours ago
Measured on Tuesday, installed the next week. The blockouts in the kids’ rooms are perfect and the installer left everything spotless.
Suggested reply
Thank you so much, Aroha. We’re glad the blockouts are doing the job, and we’ll pass your thanks on to the installer.
More reviews, and every one of them answered.
- Asked at the right momentThe review request goes out when the installer taps Done, or with one click from your activity feed.
- Fair to every customerEveryone is invited to review you on Google. Anyone with a problem can also tell you privately, so you can put it right.
- Reply from one screenSuggested replies you can tweak and post, so no review goes unanswered.
- A reviews badge for your websiteShow your rating and latest reviews on your own site, kept up to date.
- See how you’re trackingYour average rating, how many reviews came in and how many you’ve replied to.
- Google reviews in your feedEarly accessNew Google reviews arrive in SmartHQ by themselves once your Google profile is connected.
Questions people ask
Also in SmartHQ: Quoting, Google, AI assistants.
Is this allowed by Google?+
Yes. Google wants businesses to ask every customer for a review. SmartHQ invites everyone, and never offers anything in return for a review.
What happens if a customer isn’t happy?+
They can tell you privately what went wrong, so you can fix it, and they’re still free to post a public review if they want to.
Do I have to send requests myself?+
No. They can go automatically when a job is marked done, or you can send one with a click.
Can I edit the reply before it goes?+
Always. Suggested replies are a starting point. You change what you like before posting.
Everyone on the same page, in real time.
The office, the reps and the installers see every quote, order and finished job as it happens. No paperwork pile at the end of the day.